Fitchat Support

Answers to common questions, and a way to reach us if yours isn’t here.

Getting started

How do I log a workout?

Text Fitty what you did, the way you’d write it down: “bench 185 for 5, 5, 5”, “3x5 squat at 225”, or “squat 135x5, 185x5, 225x3” for a different weight on each set. Fitty replies with what it logged.

To log without texting, open today’s workout card and tap each set as you finish it. Tapping is free and never counts toward your messages.

What can I text Fitty?

Anything about your training, in your own words. A few examples: “what’s today”, “rest 90”, “squats done”, “how do i load 315”, “how was my week” and “how do i do a face pull”.

Fitty logs sets, shows cards, starts timers, builds programs and answers questions when you ask. Replies are short on purpose.

How do programs work?

Ask Fitty to build a program, or open the menu, choose Programs and make your own. A program can run on set weekdays, or in order, where the next session is up whenever you train next.

On a training day, today’s workout appears as a card. To change a program, open it and tap Edit, or text Fitty the change.

Does Fitchat work offline?

For the basics, yes. Tapping to log always works, and simple messages like “squats done” or “rest 90” are handled on your iPhone without a connection. Messages that need Fitty wait until you’re back online.

Which devices does Fitchat work on?

Fitchat is for iPhone. There’s no Android version and no Apple Watch app. During a workout, the Live Activity keeps your workout and rest timer on the Lock Screen and in the Dynamic Island.

Are there widgets?

Yes. Add the Today’s Workout widget to see what’s planned for today, or what’s next, and the Streak widget for weeks in a row with a workout. Both work on the Home Screen and the Lock Screen.

Logging and editing

How do I edit a past workout?

Open the menu, choose Workouts, then tap the workout. Tap Edit to change its name, date, length or any set, or to remove sets and exercises.

How do I delete a workout?

In Workouts, swipe left on the workout and tap Delete, or open it and tap Delete Workout. It’s removed from your history, charts and goals. This can’t be undone.

How do I switch between kilograms and pounds?

Tap the profile button in the top-right corner of the chat, then choose Units. Switching converts your programs, history and goals.

Can I change how much the + and − buttons add?

Yes. In Profile, set Weight step to the smallest jump your plates or dumbbells allow. The one-rep-max table rounds to it too.

How do I choose light or dark mode?

Fitchat follows your iPhone’s appearance. To pick one, open Profile and set Appearance to Light or Dark.

Your data

Where are my workouts stored?

On your iPhone. Your workouts, programs, goals, bodyweight entries, chat history and Fitty’s notes about you are stored on the device. Fitchat’s server doesn’t keep a copy.

What happens when I text Fitty?

Fitty is powered by Claude, an AI model made by Anthropic. Your message goes through Fitchat’s server to Anthropic, along with what Fitty needs to answer: that day’s conversation, your current program, recent workouts, goals, its notes about you, your units and your name if you’ve set one.

Fitchat’s server passes it along and doesn’t store the content of your messages. The Privacy Policy has the details.

How do I back up and restore?

In Profile, turn on iCloud Backup. It’s off by default. When it’s on, a copy of your data is saved to your own iCloud Drive each time you leave the app, so a new or reset iPhone can get it back with Restore from iCloud.

You can also tap Export Backup File to save a copy wherever you like, then use Restore from File. Restoring replaces everything on the iPhone with the backup.

How do I delete my account?

In Profile, tap Delete Account. It erases every workout, program, goal and message on your iPhone, deletes the record Fitchat’s server keeps about you, and signs you out. This can’t be undone.

If you turned on iCloud Backup, the backup file stays in your iCloud Drive until you delete it there. Deleting your account doesn’t cancel a subscription; cancel it in Settings first.

Does Fitchat work with Apple Health?

If you want it to. In Profile, turn on Save Workouts to Health, and workouts you finish from then on are saved to the Health app with their time and length. Fitchat only writes workouts; it never reads anything from Health, and nothing from Health is sent to Fitchat’s server or to Anthropic.

Does Fitchat show ads or track me?

No. There are no ads and no tracking across apps or websites, and your information is never sold, rented or shared for advertising. This website doesn’t use cookies or analytics either.

Subscription

What’s free?

Downloading Fitchat, logging by tapping, timers and your history, always. Every account also includes 250 messages to Fitty. Profile shows how many you’ve used.

How much is Fitchat Pro?

$9.99 a month or $79.99 a year in the U.S., sold through the App Store. Fitchat Pro lets you keep texting Fitty after your free messages.

How do I cancel?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions. Choose Fitchat and tap Cancel Subscription. Pro stays on until the end of the period you’ve paid for.

How do I get a refund?

Purchases are made through the App Store, so Apple handles refunds. You can request one at reportaproblem.apple.com.

Contact Support

Send a message and the reply comes to your email.

If something isn’t working, include your iPhone model and iOS version.

Your email and message are kept only until your request is dealt with. See the Privacy Policy.